Sitekiosk timeout errors after shutdown
Hello, We just upgrade out Kiosk to SiteKiosk 8.9 and SiteRemote Server 5. But our Kiosk sent time out error alert every night after kiosk shut down. We found that the Kiosk shut down correctly but the...
View ArticleCharity without a VAT id
We are a charitable organisation and are trying to purchase the Non profit Update. However as we don't have a vat id we are referenced back to the vat id box within our account details, which is...
View ArticleUsing one Config
HI, I want to use one config across 15 tablets. I used a customized start page / portal to choose between two sites. When I try and distribute the config via siteremote it doesn't transfer the...
View ArticlePC Login does not work after upgrade.
We have 2 licenses on 2 machines. Both machines have the same issue. After running the 8 upgrade downloaded from your server, the message said we had errors and had to reinstall again. I restarted the...
View ArticleConfiguration tab times out
We have noticed that every time we go to the "Configuration" tab for either Windows or Android machines within SiteRemote, we get an "Unexpected Error' page after a delay. An event log is created every...
View ArticleHow to get substring from $(computername)
I have kiosk with computer name like 'XXDDDD,. But in all scrips I need to use only part of the computer name 'DDDD'. Is it possible to use $(computername) in a way it returns only DDDD not XXDDDD? I...
View ArticleSwitch between online and offline web page
As I see Sitekisok switch between online nad offline during return from screen saver mode - it tray to load online web page and if it fails it loads offline page. Is it possible to configure sitekiosk...
View Articledisable Screensaver
Having finally got the screensaver to work.....EVERY SINGLE screensaver throws security and certificate errors, including SK. We use SK to reduce helpdesk requests, not to generate new ones. If the...
View Articleproblems burning cd's
hi. The CD burning function in File Manager works fine if the media is loaded in the drive before clicking Burn Now. However, if the burnable media is not loaded before clicking Burn Now, nothing...
View Articlecan't download pdf file
when clicking on a link in one of the websites we use... we are trying to download a pdf file for the user to view.... when we click on the link the download window appears but states it ' an error has...
View Articlelooping a video
Hi I am trying to play a video on loop on a certain page but its not looping and doesn't auto start when the page is loaded. When i view through google chrome its all ok. What am I doing wrong. All the...
View ArticleIssues with loading certain websites
We are evaluating the use of SiteKiosk for our internal employee Kiosk's. When we try and load some SharePoint sites the page doesn't load completely and we also have issue with external sites...
View ArticleOutlook 2013 Not Running from Portal
Outlook (Office 2013) fails to run. Getting the "for security reasons this action is not allowed" dialog box. This error was resolved with Word and Excel by using the following: To allow open dialogs...
View ArticleNo Video Playing when connected to a YouTube Site (black screen)
Hi; Can connect to the Youtube site and see the timeline progression bar with small shot of the video screen and time position under the main window but no video shows up no matter what area of the...
View ArticleEnquiry on configuration
Hi Is it possible to redirect user to another url (e.g. a url to access a survey) the moment user access the web browser within SiteKiosk? If yes, is there a way to only allow user to start browsing...
View ArticleVoip CALL Transfer not working
Hello, We have a problem with our voip call. We enter all the settings for the SIP settings, we made the call to our Call Center. There we have an IVR. The call gets connected on the IVR and after our...
View Articlekeyboard Input focus with screensaver active
I have barcode scanner configured as HID (as a keyboard). The webpage beeing displayed has an input field that automatically takes the focus, so when ever a barcode is scanned the web page gets the...
View ArticleIntermittent System.AccessViolationException
We occasionally see this error logged: Application: SiteRemoteServerService.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info:...
View ArticleSitekiosk won't save cookies
Some of the sites we visit use cookies to store data which is needed to access the site - these aren't saved permanently. Upon restarting sitekiosk, they are deleted. I have tested in Internet Explorer...
View ArticleIssues with mp4 video
Hi, I am currently using SiteRemote to update our branch TVs and I imported an MP4 file and published it in our system. The video currently freezes and shows the SiteKioski logo. Is this possibly...
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