Sitekiosk timeout errors after shutdown
Hello, We just upgrade out Kiosk to SiteKiosk 8.9 and SiteRemote Server 5. But our Kiosk sent time out error alert every night after kiosk shut down. We found that the Kiosk shut down correctly but the...
View ArticleCharity without a VAT id
We are a charitable organisation and are trying to purchase the Non profit Update. However as we don't have a vat id we are referenced back to the vat id box within our account details, which is...
View ArticleIntermittent System.AccessViolationException
We occasionally see this error logged: Application: SiteRemoteServerService.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info:...
View ArticleNew Machine Not Registered?
Machine will not push through new configuration file even with the new machine registered.
View Articledisable Screensaver
Having finally got the screensaver to work.....EVERY SINGLE screensaver throws security and certificate errors, including SK. We use SK to reduce helpdesk requests, not to generate new ones. If the...
View ArticleSystem Restor Problem
good evening, I wanted to ask you one thing, 16:03:15 Yesterday I made a renewal for a license. after installation the computer has crashed, and I did a system restore. at the end of the process the...
View ArticlePDF Files
Dear Support Team, When I try to open any Pdf file I got the attached message... I have adobe reader Version 11 installed on the computer & added in the applications tab. Your immediate action will...
View Articlecan't download pdf file
when clicking on a link in one of the websites we use... we are trying to download a pdf file for the user to view.... when we click on the link the download window appears but states it ' an error has...
View Articlelooping a video
Hi I am trying to play a video on loop on a certain page but its not looping and doesn't auto start when the page is loaded. When i view through google chrome its all ok. What am I doing wrong. All the...
View ArticleEntire screen not usable in winforms app on top of provisio
Hi, skcfg can be mailed separately. We are running a winforms app on top of the provisio client. No matter which background screen we use, we cannot make our app true full screen in either windowed or...
View Articlewrong system time
Hello from unknown reason we have on some machines with Android - wrong system time. I tried to use site remote administration / job / update time, but it is for windows probably? - I got error code:...
View Articledisable Alerts
Hello, I installed a sitekiosk on machine Philips (smart monitor) with Android systém. Is there a way to turn off some types of alerts? This machine has no battery - it is permanently connected to...
View ArticleScript Auto Proxy
Hi, we aren't using the content filter an i have it turned off however, when we run the application I get an error stating that we are using auto proxy script. We are unable to change this as a...
View ArticleSitekiosk won't save cookies
Some of the sites we visit use cookies to store data which is needed to access the site - these aren't saved permanently. Upon restarting sitekiosk, they are deleted. I have tested in Internet Explorer...
View ArticleKiosks Offline
Last night at 2:30 AM, all 3 of our kiosks went offline (most likely and ISP issue) however when coming in this morning they all displayed the attached imaged. Once they were rebooted they logged back...
View ArticleIssues with mp4 video
Hi, I am currently using SiteRemote to update our branch TVs and I imported an MP4 file and published it in our system. The video currently freezes and shows the SiteKioski logo. Is this possibly...
View ArticleUnable to install SiteKiosk 8 on a Windows 7 machine ?
I try to install sitekiosk8 but it required a few Microsoft files first, so I downloaded those (.NET 4.5.1) and click install. SiteKiosk still says it needs to installl: Microsoft C++ Redistributable...
View Articleerror - failed to connect to www.provisio.com
Hello, we run our machines with android and sitekiosk on different subnet and firewall setting than other. I receive a error: [SiteKiosk Android] failed to connect to www.provisio.com/80.237.248.79...
View ArticleHow to open MS Office documents (.docx, xlsx, pptx) from IE in kiosk
When I try to open word, excel or other office documents from Internet Explorer, I am getting error and it is not opening. I am able to open pdf files from Internet Explorer. How can I let the users...
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